Advice for first-time travelers

Online check-in means you complete your check-in online before your flight. This service helps you save time and avoid long lines at the airport. You can also pick a seat during online check-in. This process gives first-time travelers extra convenience that's really helpful. After check-in is done, you can use your boarding pass on your phone or print it out to get on the plane. You can save your boarding pass in your Apple Wallet or Google Wallet mobile wallets. The service is available to all passengers who bought a ticket through the AZAL mobile application.

When checking in for a flight, you first need to present your passport. Make sure that your passport is still valid. If you have baggage, it will be checked in at this stage and labeled. The check-in process can be completed online or at the airport. It is perfectly normal for first-time travelers to ask for help from the staff. The process usually takes a few minutes and is quite simple.

Security control is mandatory for all passengers. At this stage, hand luggage is passed through a special machine, and metal objects are presented in a separate container. There are special rules regarding liquids and their volume is limited. Although this stage may seem a bit stressful for first-time travelers, the instructions of the airport staff make the process easier. If you follow the rules, the check is completed very quickly. Then, the passport is stamped by the border service officers and you are headed to the boarding gate.

Boarding is the process of passengers entering the plane. The time and gate number are recorded on the boarding pass. It is important to constantly check this information on electronic boards. The doors open shortly before the flight and passengers are allowed to board the plane in turn. Being at the gate on time is the main condition for not missing the flight.

It is forbidden to carry sharp and cutting tools in hand luggage. Large volumes of liquids are also not allowed for security reasons. Electronic devices must be presented separately during inspection. The rules apply for passenger safety. In order to reduce the risks that lithium-ion battery devices can pose and to ensure maximum passenger safety, the use of portable chargers (“power banks”) is prohibited on board the aircraft. At the same time, the charger cannot be connected to the aircraft’s power supply or stored in the overhead luggage racks. The device must be with the passenger so that the crew can intervene if necessary. Only one portable charger with factory marking and a nominal capacity of up to 100 watt-hours is allowed in hand luggage. Batteries with a capacity of 100–160 watt-hours can only be carried with the prior consent of the airline.

Baggage limits really depend on what flight class you choose. Airlines usually set weight limits for checked bags. If you go over the weight limit, you'll have to pay extra fees. Smart idea is to weigh your bags at home before you leave. AZAL (Azerbaijan Airlines) has different baggage limits for different classes. Economy class passengers don't get any free baggage allowance. Economy Classic class gives you 23 kg for free. Economy Plus class is better - you can take 32 kg without extra charges. Premium Economy and Business class passengers get the best deal with 2 pieces of 32 kg each. You can also bring hand luggage on board. Economy class passengers can take hand luggage up to 10 kg, and it can't be bigger than 55 * 40 * 23 cm. Premium Economy and Business class passengers get to bring 2 pieces of hand luggage. On top of hand luggage, you can bring small personal stuff like a women's handbag or a men's briefcase.

Delays or losses of luggage are rare. In such cases, it is necessary to contact the relevant service at the airport. The luggage tag plays a very important role at this stage. In most cases, the luggage is found and delivered to the passenger within a short time.

During takeoff, the acceleration of the plane is felt, and this is completely normal. Some passengers may feel a slight pressure in the ears. Similar sensations may also be experienced during landing. These situations are not dangerous to health. These sensations can be reduced with simple methods, such as swallowing.

For first-time flyers, seats closer to the wing feel more stable. The window side is an ideal choice for those who like to watch the scenery. The aisle side allows for comfortable movement. The choice of seat depends on personal preferences. Choosing the right seat makes the flight more comfortable.

Depending on the duration of the flight, passengers are provided with various services. On long flights, meals and drinks are offered. The cabin crew constantly serves for the comfort of passengers. If necessary, it is enough to contact the cabin crew.

Phones on the plane can be used in flight mode. This is to prevent interference with aviation systems. It is possible to use phones for some services during the flight. The rules are for safety purposes. It is important to follow the instructions of the cabin crew.

In the event of a flight delay or cancellation, the airline will inform you. In such cases, it is recommended to contact representatives at the airport. Alternative flights and other solutions may be offered. AZAL has launched a new service to protect passengers from unexpected changes in the flight schedule. The service is digital and is called DAFAR. For more information about the DAFAR digital service, you can go to the previously written blog. The service provides operational support in case of flight delays or cancellations.

The right choice of clothing and advance preparation are important. Comfortable and loose clothing is ideal for the flight. It is recommended to choose clothing that is suitable for temperature changes. Comfortable shoes are important. For first-time flyers, paying attention to these details increases comfort.

Reading books, listening to music, or watching movies helps to spend time efficiently. Especially on long flights, a properly selected movie makes the trip more interesting. If you want to see movie recommendations that you can watch during the trip, you can go to the blog specially prepared for you.