Azerbaijan
What is a AZAL Upgrade service?
How will I know if I am entitled to submit an upgrade proposal?
What benefits are included in the upgrade?
What service classes are available for upgrade offers?
How can I make an offer for an upgrade?
Do I have to pay for submitting an offer for an upgrade?
How is the cost of an upgrade determined?
Can I change/cancel the upgrade offer after it has been submitted?
How will I know if my offer has been accepted?
How is it decided to accept or reject the upgrade offer?
What happens if I don’t get the upgrade?
Can I get a refund for the upgrade?
If I have already purchased seat what will happen in case I am upgraded? Will I be able to get refund?
What happens if I have to cancel/change my flight after receiving confirmation of the upgrade?
If I receive confirmation of an upgrade, will the special meal I ordered for Economy Class be served to me in Business Class?
If the upgrade is canceled by Azerbaijan Airlines, what recompense am I entitled to, and when and how will I receive it?
What if the person that I am travelling with does not want to use AZAL Upgrade?
Will I receive AZAL Miles points according to upgraded class?