Spend points

Spending Points

Your travel points can be used for rewards provided by Azerbaijan Airlines in accordance with the following table.

Please follow these instructions to get rewards on AZAL-Miles programme.

  1. Plan your reward ticket as far in advance as possible.
  2. Check the required amount of travel points for your rewards using the redemption table below.
  3. Check the balance of your travel points using your account to see if you have the required amount of points.
  4. Contact the nearest sales office of Azerbaijan Airlines to see if there is availability for reward tickets on the dates you wish to travel. The more flexible you are about when you wish to travel the more likely we will be able to satisfy your request.
  5. Apply personally for the reward ticket. Remember, reward tickets are issued on a “first come first served” basis.
  6. You will need to pay the taxes, airport charges when you book your reward ticket.
  7. If you wish to change departure time and date of reward tickets or the upgrade, this is possible only 24 or more hours prior to the departure time. For Classic members there will be a fee of €50 for a change of one way ticket and €100 for round trip ticket. Change of departure time and date of reward tickets for Gold and Platinum members before departure is FREE OF CHARGE.

After departure all the members of programme can make the changes mentioned above in the reward ticket by paying fees in the amount of 75 EUR (OW).

 

Reward Flights

 

Service Class Upgrade

 

*Gold and Platinum members of AZAL-Miles Porogramme are not entitled to the carriage of 1 piece of checked baggage weighing up to 23kg on flights Ganja – Moscow (Vnukovo) and Gabala – Moscow (Vnukovo) FREE OF CHARGE.

Dear passengers and customers

Please take into account that due to the ongoing technical work our WhatsApp support service will be temporarily disabled. Please send your requests to callcenter@azal.az or via the feedback form on our website:
https://help.azal.az/hc/ru/requests/new