Regole tariffarie

Eventuali modifiche e la restituzione del biglietto si effettuano secondo le regole e le tariffe in vigore al momento dell'acquisto.

I biglietti vengono restituiti e modificati nel luogo di acquisto. Per restituire o modificare i biglietti acquistati online, contattare il servizio di assistenza clienti tramite e-mail callcenter@azal.az o tramite il modulo di feedback sul nostro sito web.

1. Tariffa«Economy»per i voli nazionali

Classe di servizio: Economy

Classi di prenotazione: "Y"

Basi tariffarie: "YOWN", "YOWCH" (CH - per bambini) o "YOWİN" (IN - per neonati)

Rimborso del biglietto aereo:

Prima della partenza: con una penale del 10%;

Dopo la partenza: con una penale del 25%.

Modifica della data (riprenotazione/riconvalida):

Prima della partenza: con una penale del 10%;

Dopo la partenza: con una penale del 25%.

L'emissione del biglietto aereo "open date": non consentita.

Franchigia bagaglio gratuita: 1 pezzo (massimo 23 kg) per il bagaglio registrato, 1 pezzo (massimo 10 kg) per il bagaglio a mano.

Combinazione di tariffe: non consentito.

Periodo di validità massimo: 1 anno.

2. Tariffa “Business” per i voli nazionali

Classe di servizio: Business

Classi di prenotazione: "C"

Basi tariffarie: "COWIN"

Rimborso del biglietto aereo:

Prima della partenza: con una penale del 10%;

Dopo la partenza: con una penale del 25%.

Modifica della data (riprenotazione/riconvalida):

Prima della partenza: con una penale del 10%;

Dopo la partenza: con una penale del 25%.

Franchigia bagaglio gratuita: 1 pezzo non superiori a 32 kg ciascuno, 1 pezzo (massimo 10 kg) per il bagaglio a mano.

Periodo di validità massimo: 1 anno.

3. «CLUB VIP»

Classe di servizio: Club VIP

Classe di prenotazione: “J” e “Z”

Base tariffaria: “JRTVC”, “JOWVC”, “ZRTVC o “ZOWVC”.

Rimborso del biglietto:

Prima della partenza: l'importo della penale di 60 EUR

Dopo la partenza: non consentito

Nuova prenotazione/riconvalida:

Prima della partenza: l'importo della penale di 40 EUR

Dopo la partenza: l'importo della penale di 100 EUR

Emissione biglietto “Open date”: consentita

Franchigia bagaglio gratuita: tre pezzi non superiori a 32 kg ciascuno

Combinazione di tariffe: consentito

Massima efficacia: 1 anno

Nota: le regole di rimborso e cambio di prenotazione di cui sopra non si applicano ai voli Baku-Londra e Londra-Baku. Si prega di contattare il call center della compagnia aerea per ulteriori informazioni.

4. «CLUB COMFORT»

Classe di servizio: Comfort Club

Classe di prenotazione: "W" e "Q"

Base tariffaria: “WRTCC”, “WOWCC”, “QRTCC” o “QOWCC”

Rimborso del biglietto:

Prima della partenza: l'importo della penale di 60 EUR

Dopo la partenza: non consentito

Nuova prenotazione/riconvalida:

Prima della partenza: l'importo della penale di 40 EUR

Dopo la partenza: l'importo della penale di 100 EUR

Emissione biglietto “Open date”: consentita

Franchigia bagaglio gratuita: due pezzi non superiori a 32 kg ciascuno

Combinazione di tariffe: consentito

Massima efficacia: 1 anno

5. «BUSINESS»

Classe di servizio: Business

Classe di prenotazione: “C” e “D”

Base tariffaria: “CRTCP”, “COWCP”, “DRTCP o “DOWCP”.

Rimborso del biglietto:

Prima della partenza: l'importo della penale di 60 EUR

Dopo la partenza: non consentito

Nuova prenotazione/riconvalida:

Prima della partenza: l'importo della penale di 40 EUR

Dopo la partenza: l'importo della penale di 100 EUR

Emissione biglietto “Open date”: consentita

Franchigia bagaglio gratuita: due pezzi non superiori a 32 kg ciascuno

Combinazione di tariffe: consentito

Massima efficacia: 1 anno

Nota: le regole di rimborso e cambio prenotazione di cui sopra non si applicano ai voli Baku-Londra e Londra-Baku. Si prega di contattare il call center della compagnia aerea per ulteriori informazioni.

6. «Classico»

Classe di servizio: Economy

Booking Classes: “P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”

Fare basis: “RTCL” or “OWCL”

Ticket refund:

Before the flight – penalty charge 75% of fare amount

After departure: not allowed

Rebooking/Revalidate:

Before the flight – penalty charge 60 EUR

After departure: not allowed

Issuance of “Open date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg

Combination of fares: allowed

Maximum effectiveness: 1 year

7. «Economia»Safe»

Classe di servizio: Economy

Classi di prenotazione: “P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”

Basi tariffarie: “RTFX” o “OWFX”

Rimborso del biglietto:

prima della partenza - con una penale di 35 euro;

dopo la partenza - non consentito.

Modifica della data di partenza (riprenotazione/riconvalida):

prima della partenza - con una penale di 25 euro;

dopo la partenza - - con una penale di 50 euro.

Emissione di un biglietto con "Data di apertura": consentita

Franchigia bagaglio gratuita: 1 collo di peso non superiore a 23 kg

Consolidamento/combinazione tariffe: consentito

Soggiorno massimo: 1 anno

8. PLUS

Classe di servizio: Economy

Classe di prenotazione: “P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”

Base tariffaria: “RTPU” o “OWPU”.

Rimborso del biglietto:

Prima della partenza: l'importo della penale di 35 EUR

Dopo la partenza: non consentito

Nuova prenotazione/riconvalida:

Prima della partenza: senza alcuna penalità (viene riscossa la differenza tra le tariffe)

Dopo la partenza: l'importo della penale di 50 EUR

Emissione biglietto “Open date”: consentita

Franchigia bagaglio gratuita: un pezzo non superiori a 32 kg ciascuno

Combinazione di tariffe: consentito

Massima efficacia: 1 anno

9. «Transfer standard»(For transfer passengers)

Classe di servizio: Economy

Booking Class: “U”

Ticket refund:

Before departure: penalty charge is 25% of fare amount

After departure: penalty charge is 50% of fare amount

Rebooking/revalidate:

Before departure: the penalty amount of 40 EUR

After departure: the penalty amount of 80 EUR

Issuance of “One Way” (OW) ticket: allowed

Issuance of “Open date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed

10. «AZAL Miles Business» (For reward tickets of the “AZAL Miles” program)

Classe di servizio: Business

Booking Class: “A”

Fare basis: “ARTFFP” or “AOWFFP”.

Points are not refunded after and before departure

Rebooking/revalidate: The members with the “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be paid for each flight segment

“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.

Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure

Issuance of “OW” ticket: allowed

Issuance of “Open date” ticket: not allowed

Free baggage allowance: two pcs not exceeding 32 kg

Combination of fares: allowed

Maximum effectiveness: 1 year

11. «AZAL Miles Comfort» (For reward tickets of “AZAL Miles” program)

Classe di servizio: Comfort club

Booking Class: “I”

Fare basis: “IRTFFP” or “IOWFFP”

Points are not refunded after and before departure

Rebooking/revalidate: The members with “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be payable for each flight segment

“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.

Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure

Issuance of “OW” ticket: allowed

Issuance of “Open date” ticket: not allowed

Free baggage allowance: two pcs not exceeding 32 kg

Combination of fares: allowed

Maximum effectiveness: 1 year

12. «AZAL Miles Economy» (For reward tickets of the “AZAL Miles” program)

Classe di servizio: Economy

Booking Class: “R”

Fare basis: “RRTFFP” or “ROWFFP”.

Points are not refunded after and before departure

Rebooking/revalidate: The members with “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be paid for each flight segment

“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.

Rebooking/revalidate is free of charge for “Platinum”, and “Gold” card members before departure

Issuance of “OW” ticket: allowed

Issuance of “Open date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg

Combination of fares: allowed

Maximum effectiveness: 1 year

13. «Business Prorate»

Classe di servizio: Business

Booking Class: “D”

Fare basis: “DRTSPA” or “DOWSPA”

Ticket refund:

1-24 hours before departure: penalty charge is 75% of fare amount

24-96 hours before departure: penalty charge is 50% of fare amount

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount

24-96 hours before departure: penalty charge is 50% of fare amount

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “Open date” ticket: allowed

Free baggage allowance: two pcs not exceeding 32 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed

14. «VIP Club Prorate»

Classe di servizio: VIP Club

Booking Class: “Z”

Fare basis: “ZRTSPA” or “ZOWSPA”

Ticket refund:

1-24 hours before departure: penalty charge is 75% of fare amount

24-96 hours before departure: penalty charge is 50% of fare amount

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount

24-96 hours before departure: penalty charge is 50% of fare amount

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “Open date” ticket: allowed

Free baggage allowance: three pcs not exceeding 32 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed

15. «Comfort Prorate»

Classe di servizio: Comfort Club

Booking Class: “Q”

Fare basis: “QRTSPA” or “QOWSPA”

Ticket refund:

1-24 hours before departure: penalty charge is 75% of fare amount

24-96 hours before departure: penalty charge is 50% of fare amount

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount

24-96 hours before departure: penalty charge is 50% of fare amount

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “Open date” ticket: allowed

Free baggage allowance: two pcs not exceeding 32 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed

16. «Economy Prorate»

Classe di servizio: Economy

Booking Class: “H”

Fare basis: “HRTSPA” or “HOWSPA”

Ticket refund:

1-24 hours before departure: penalty charge is 75% of fare amount

24-96 hours before departure: penalty charge is 50% of fare amount

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount

24-96 hours before departure: penalty charge is 50% of fare amount

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “OW” ticket: allowed

Issuance of “Open Date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed

Notes:

Ticket refund: unused taxes and fees are refundable

Discounts for Child and Infant: For all fares shown above, for children aged 2-12 - 25% “CHD” discount is applicable. For infants aged 0-2, 90% “INF” discount is applicable.

For infants aged 0-2 traveling with “Classic” and “Flex” fare, baggage allowance is one pc not exceeding 10 kg.

Taxes and fee: are applied according to taxes and fees published in the GDS.

“Before departure”: a passenger who wishes to rebook or to refund ticket more than 60 minutes before departure is considered a passenger who has arrived for check-in.

“VOID”: Cancelation of a ticket is allowed only within three hours from the moment of ticket issuance. Also, it can be cancelled with the “VOID” status if it is issued more than 3 hours before departure. Cancellation with the “VOID” status of “NO SHOW” status tickets is strictly prohibited. In such cases, only “Refund” is allowed by deducting an appropriate penalty.

“After departure” (NO SHOW): a passenger who wishes to rebook or to refund ticket less than 60 minutes before departure is considered a passenger who has not arrived for check-in

“Maximum Effectiveness”: Validity of the ticket. When combining fares with different maximum effectiveness, a longer “maximum effectiveness” is applied.

Ticket refund / Rebooking and Revalidate

Refund and rebooking penalties are applied to each flight segment in accordance with the fare rules.

If a ticket is changed from one class or brand to a higher class/brand through the "UPGRADE" procedure (with additional payment), the refund/rebooking/revalidate of the ticket must be carried out according to the following rules:

Rebooking/Revalidating – according to the rules of new rebooked class.
Ticket refund: after full refund of fare difference paid for the “UPGRADE” procedure, the amount paid for the initial class is refunded to the passenger by deducting a penalty in accordance with the applicable rules of that class.

If a ticket is issued based on combination of two or several classes/brands:

Rebooking/Revalidating operations are carried out according to the applicable rules of the relevant rebooking classes/brands by segments:
Unused Ticket refund: is carried out in accordance with the rules applicable to the lower class/brand in the ticket
Partially used ticket refund or revalidating rules are applied only to unused/actual flight segment

Changing the class/brand level is not allowed (within the same service class to a lower class)

Rebooking/Revalidating is carried out with the deduction of fare difference based on the class/brand available in GDS (Global Distribution System) and corresponding fare rules.

“Rerouting” is performed by charging the difference between the fares for the new route/direction and fees/charges and by charging a fee in the amount of 50 EUR for each direction (segment) (the brand used in the original ticket should be applied). The difference between the fares is not refundable.

When “REROUTING” to the different airports in the same city, the difference between the class and the fees/charges in Global Distribution System (GDS) should be chargeable. The difference between the fares is not refundable.