English 
Azərbaycan 
Русский 
Deutsch 
Français 
Italiano 
中國 
عربى Regole tariffarie
Eventuali modifiche e la restituzione del biglietto si effettuano secondo le regole e le tariffe in vigore al momento dell'acquisto.
I biglietti vengono restituiti e modificati nel luogo di acquisto. Per restituire o modificare i biglietti acquistati online, contattare il servizio di assistenza clienti tramite e-mail callcenter@azal.az o tramite il modulo di feedback sul nostro sito web.
1. «CLUB VIP»
Classe di servizio: Club VIP
Classe di prenotazione: “J” e “Z”
Base tariffaria: “JRTVC”, “JOWVC”, “ZRTVC o “ZOWVC”.
Rimborso del biglietto:
Prima della partenza: l'importo della penale di 60 EUR
Dopo la partenza: non consentito
Nuova prenotazione/riconvalida:
Prima della partenza: l'importo della penale di 40 EUR
Dopo la partenza: l'importo della penale di 100 EUR
Emissione biglietto “Open date”: consentita
Franchigia bagaglio gratuita: tre pezzi non superiori a 32 kg ciascuno
Combinazione di tariffe: consentito
Massima efficacia: 1 anno
Nota: le regole di rimborso e cambio di prenotazione di cui sopra non si applicano ai voli Baku-Londra e Londra-Baku. Si prega di contattare il call center della compagnia aerea per ulteriori informazioni.
2. «CLUB COMFORT»
Classe di servizio: Comfort Club
Classe di prenotazione: "W" e "Q"
Base tariffaria: “WRTCC”, “WOWCC”, “QRTCC” o “QOWCC”
Rimborso del biglietto:
Prima della partenza: l'importo della penale di 60 EUR
Dopo la partenza: non consentito
Nuova prenotazione/riconvalida:
Prima della partenza: l'importo della penale di 40 EUR
Dopo la partenza: l'importo della penale di 100 EUR
Emissione biglietto “Open date”: consentita
Franchigia bagaglio gratuita: due pezzi non superiori a 32 kg ciascuno
Combinazione di tariffe: consentito
Massima efficacia: 1 anno
Nota: le regole di rimborso e cambio di prenotazione di cui sopra non si applicano ai voli Baku-Londra e Londra-Baku. Si prega di contattare il call center della compagnia aerea per ulteriori informazioni.
3. «BUSINESS»
Classe di servizio: Business
Classe di prenotazione: “C” e “D”
Base tariffaria: “CRTCP”, “COWCP”, “DRTCP o “DOWCP”.
Rimborso del biglietto:
Prima della partenza: l'importo della penale di 60 EUR
Dopo la partenza: non consentito
Nuova prenotazione/riconvalida:
Prima della partenza: l'importo della penale di 40 EUR
Dopo la partenza: l'importo della penale di 100 EUR
Emissione biglietto “Open date”: consentita
Franchigia bagaglio gratuita: due pezzi non superiori a 32 kg ciascuno
Combinazione di tariffe: consentito
Massima efficacia: 1 anno
Nota: le regole di rimborso e cambio prenotazione di cui sopra non si applicano ai voli Baku-Londra e Londra-Baku. Si prega di contattare il call center della compagnia aerea per ulteriori informazioni.
4. «Classico»
Service Class: Economy
Booking Classes: “P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”
Fare basis: “RTCL” or “OWCL”
Ticket refund:
Before the flight – penalty charge 75% of fare amount
After departure: not allowed
Rebooking/Revalidate:
Before the flight – penalty charge 60 EUR
After departure: not allowed
Issuance of “Open date” ticket: not allowed
Free baggage allowance: one pc not exceeding 23 kg
Combination of fares: allowed
Maximum effectiveness: 1 year
5. Economia "Safe"
Classe di servizio: Economy
Classi di prenotazione: “P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”
Basi tariffarie: “RTFX” o “OWFX”
Rimborso del biglietto:
prima della partenza - con una penale di 35 euro;
dopo la partenza - non consentito.
Modifica della data di partenza (riprenotazione/riconvalida):
prima della partenza - con una penale di 25 euro;
dopo la partenza - - con una penale di 50 euro.
Emissione di un biglietto con "Data di apertura": consentita
Franchigia bagaglio gratuita: 1 collo di peso non superiore a 23 kg
Consolidamento/combinazione tariffe: consentito
Soggiorno massimo: 1 anno
6. "Promozione" (Promo)
Classe di servizio: Economy
Classe di distribuzione: “P”, “X”, “V”, “U”, “H”, “O”, “T”, “L”, “B”, “N”, “S”, “Y”
Base tariffaria: "POWPR
Rimborso del biglietto aereo: non consentito (solo tasse e spese non utilizzate)
Modifica della data del volo (riprenotazione / riconvalida): non consentito
Franchigia bagaglio: 1 bagaglio di peso non superiore a 23 kg
Combinazione di tariffe: solo con il marchio "Promo”
Soggiorno massimo: durante la promozione
7. «Transfer standard» (For transfer passengers)
Service Class: Economy
Booking Class: “U”
Ticket refund:
Before departure: penalty charge is 25% of fare amount
After departure: penalty charge is 50% of fare amount
Rebooking/revalidate:
Before departure: the penalty amount of 40 EUR
After departure: the penalty amount of 80 EUR
Issuance of “One Way” (OW) ticket: allowed
Issuance of “Open date” ticket: not allowed
Free baggage allowance: one pc not exceeding 23 kg
Combination of fares: allowed
Maximum effectiveness: 1 year
Stopover: allowed
8. «AZAL Miles Business» (For reward tickets of the “AZAL Miles” program)
Service Class: Business
Booking Class: “A”
Fare basis: “ARTFFP” or “AOWFFP”.
Points are not refunded after and before departure
Rebooking/revalidate: The members with the “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be paid for each flight segment
“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.
Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure
Issuance of “OW” ticket: allowed
Issuance of “Open date” ticket: not allowed
Free baggage allowance: two pcs not exceeding 32 kg
Combination of fares: allowed
Maximum effectiveness: 1 year
9. «AZAL Miles Comfort» (For reward tickets of “AZAL Miles” program)
Service Class: Comfort club
Booking Class: “I”
Fare basis: “IRTFFP” or “IOWFFP”
Points are not refunded after and before departure
Rebooking/revalidate: The members with “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be payable for each flight segment
“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.
Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure
Issuance of “OW” ticket: allowed
Issuance of “Open date” ticket: not allowed
Free baggage allowance: two pcs not exceeding 32 kg
Combination of fares: allowed
Maximum effectiveness: 1 year
10. «AZAL Miles Economy» (For reward tickets of the “AZAL Miles” program)
Service Class: Economy
Booking Class: “R”
Fare basis: “RRTFFP” or “ROWFFP”.
Points are not refunded after and before departure
Rebooking/revalidate: The members with “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be paid for each flight segment
“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.
Rebooking/revalidate is free of charge for “Platinum”, and “Gold” card members before departure
Issuance of “OW” ticket: allowed
Issuance of “Open date” ticket: not allowed
Free baggage allowance: one pc not exceeding 23 kg
Combination of fares: allowed
Maximum effectiveness: 1 year
11. «Business Prorate»
Service Class: Business
Booking Class: “D”
Fare basis: “DRTSPA” or “DOWSPA”
Ticket refund:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Rebooking/Revalidate:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Issuance of “Open date” ticket: allowed
Free baggage allowance: two pcs not exceeding 32 kg each
Combination of fares: allowed
Maximum effectiveness: 1 year
Stopover: allowed
12. «VIP Club Prorate»
Service Class: VIP Club
Booking Class: “Z”
Fare basis: “ZRTSPA” or “ZOWSPA”
Ticket refund:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Rebooking/Revalidate:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Issuance of “Open date” ticket: allowed
Free baggage allowance: three pcs not exceeding 32 kg each
Combination of fares: allowed
Maximum effectiveness: 1 year
Stopover: allowed
13. «Comfort Prorate»
Service Class: Comfort Club
Booking Class: “Q”
Fare basis: “QRTSPA” or “QOWSPA”
Ticket refund:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Rebooking/Revalidate:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Issuance of “Open date” ticket: allowed
Free baggage allowance: two pcs not exceeding 32 kg each
Combination of fares: allowed
Maximum effectiveness: 1 year
Stopover: allowed
14. «Economy Prorate»
Service Class: Economy
Booking Class: “H”
Fare basis: “HRTSPA” or “HOWSPA”
Ticket refund:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Rebooking/Revalidate:
1-24 hours before departure: penalty charge is 75% of fare amount
24-96 hours before departure: penalty charge is 50% of fare amount
More than 96 hours before departure: the penalty amount of 60 EUR
After departure: not allowed
Issuance of “OW” ticket: allowed
Issuance of “Open Date” ticket: not allowed
Free baggage allowance: one pc not exceeding 23 kg each
Combination of fares: allowed
Maximum effectiveness: 1 year
Stopover: allowed
Notes:
Ticket refund: unused taxes and fees are refundable
Discounts for Child and Infant: For all fares shown above, for children aged 2-12 - 25% “CHD” discount is applicable. For infants aged 0-2, 90% “INF” discount is applicable.
For infants aged 0-2 traveling with “Classic” and “Flex” fare, baggage allowance is one pc not exceeding 10 kg.
Taxes and fee: are applied according to taxes and fees published in the GDS.
“Before departure”: a passenger who wishes to rebook or to refund ticket more than 60 minutes before departure is considered a passenger who has arrived for check-in.
“VOID”: Cancelation of a ticket is allowed only within three hours from the moment of ticket issuance. Also, it can be cancelled with the “VOID” status if it is issued more than 3 hours before departure. Cancellation with the “VOID” status of “NO SHOW” status tickets is strictly prohibited. In such cases, only “Refund” is allowed by deducting an appropriate penalty.
“After departure” (NO SHOW): a passenger who wishes to rebook or to refund ticket less than 60 minutes before departure is considered a passenger who has not arrived for check-in
“Maximum Effectiveness”: Validity of the ticket. When combining fares with different maximum effectiveness, a longer “maximum effectiveness” is applied.
Ticket refund / Rebooking and Revalidate
Refund and rebooking penalties are applied to each flight segment in accordance with the fare rules.
If a ticket is changed from one class or brand to a higher class/brand through the "UPGRADE" procedure (with additional payment), the refund/rebooking/revalidate of the ticket must be carried out according to the following rules:
- Rebooking/Revalidating – according to the rules of new rebooked class.
- Ticket refund: after full refund of fare difference paid for the “UPGRADE” procedure, the amount paid for the initial class is refunded to the passenger by deducting a penalty in accordance with the applicable rules of that class.
If a ticket is issued based on combination of two or several classes/brands:
- Rebooking/Revalidating operations are carried out according to the applicable rules of the relevant rebooking classes/brands by segments:
- Unused Ticket refund: is carried out in accordance with the rules applicable to the lower class/brand in the ticket
- Partially used ticket refund or revalidating rules are applied only to unused/actual flight segment
Changing the class/brand level is not allowed (within the same service class to a lower class)
Rebooking/Revalidating is carried out with the deduction of fare difference based on the class/brand available in GDS (Global Distribution System) and corresponding fare rules.
“Rerouting” is performed by charging the difference between the fares for the new route/direction and fees/charges and by charging a fee in the amount of 50 EUR for each direction (segment) (the brand used in the original ticket should be applied). The difference between the fares is not refundable.
When “REROUTING” to the different airports in the same city, the difference between the class and the fees/charges in Global Distribution System (GDS) should be chargeable. The difference between the fares is not refundable.
