Finding delayed baggage
With regard to the claims on the compensation of the damages when the luggage is broken you should address to the representation office of Azerbaijan Airlines CJSC and Buta Airways (E-mail email@example.com, firstname.lastname@example.org, tel: (99412) 497-26-00 (int: 22-05, 30-81)) no later than 7 (seven) days from the date of the arrival. With regard to the delay in the delivery of the luggage – no later than 21 (twenty-one) days from the date of the arrival.
When you report a problem we’ll give you a baggage file reference number which is a series of four letters and six numbers. Example: GYDJ2123456