1. «VIP club»
Service Class: VIP club
Booking Class: “J”
Fare basis: “JRTVC” or “JOWVC”
Ticket refund:
Before departure: penalty – 40 EUR
After departure: penalty – 50 EUR
Rebooking/revalidate:
Before departure penalty – 20 EUR
After departure: penalty – 50 EUR
Issuance of “Open date” ticket: Allowed
Free baggage allowance: three pcs not exceeding 32 kg each
Combination of fares: Allowed
Maximum effectiveness: 1 year
2. «Comfort Club»
Service class: Comfort Club
Booking Class: “W”
Fare basis: “WRTCC” or “WOWCC”
Ticket refund:
Before departure: penalty – 40 EUR
After departure: penalty – 50 EUR
Rebooking/revalidate:
Before departure: penalty – 40 EUR
After departure: penalty – 50 EUR
Issuance of “Open date” ticket: Allowed
Free baggage allowance: two pcs not exceeding 32 kg each
Combination of fares: Allowed
Maximum effectiveness: 1 year
3. «Business»
Service Class: Business
Booking Class: “C”
Fare basis: “CRTCP” or “COWCP”
Ticket Refund:
Before departure: penalty – 40 EUR
After departure: penalty – 50 EUR
Rebooking/revalidate:
Before departure: penalty – 20 EUR
After departure: penalty – 50 EUR
Issuance of “Open date” ticket: Allowed
Free baggage allowance: two pcs not exceeding 32 kg each
Combination of fares: Allowed
Maximum effectiveness: 1 year
4. «Classic»
Service Class: Economy
Booking Classes: “O”, “T,” “L”, “B”, “N”, “Y”
Fare basis: Fares end with “RTCL” or “OWCL”
Ticket refund:
Before departure - penalty in the amount of 50% of the fare
After departure – Not allowed
Rebooking/revalidate:
Before departure - penalty in the amount of 50% of the fare
After departure – Not allowed
Issuance of “Open date” ticket: Not Allowed
Free baggage allowance: one pc not exceeding 23 kg
Combination of fares: Allowed
Maximum effectiveness: 1 year
5. «Flex»
Service Class: Economy
Booking class: “O”, “T,” “L”, “B”, “N”, “Y”
Fare basis: Fares end with “RTFX” or “OWFX”
Ticket refund:
Before departure - penalty – 40 EUR
After departure – penalty in the amount of 50% of fare
Rebooking/revalidate:
Before departure - penalty – 20 EUR
After departure – penalty in the amount of 25% of fare
Issuance of “Open date” ticket: allowed
Free baggage allowance: one pc of baggage not more than 23 kg
Combination of fares: allowed
Maximum Effectiveness: 1 year
6. «Transfer standard» (For transfer passengers)
Service Class: Economy
Booking Class: “Q”, “U”
Ticket refund:
Before departure - penalty in the amount of 25% of the fare
After departure – penalty in the amount of 50% of the fare
Rebooking/revalidate:
Before departure - penalty 40 EUR
After departure – penalty 80 EUR
Issuance of “OW” ticket: Allowed
Issuance of “Open date” ticket: Not Allowed
Free baggage allowance: one pc not exceeding 23 kg
Combination of fares: Allowed
Maximum effectiveness: 1 year
Stopover: Allowed
7. «Transfer Special» (For transfer passengers)
Service Class: Economy
Booking Class: “G”, “V”
Ticket refund:
Before departure – penalty in the amount of 50% of the fare
After departure – Not allowed
Rebooking/revalidate:
Before departure – penalty 50 EUR
After departure – penalty 100 EUR
Issuance of “OW” ticket: Not allowed
Issuance of “Open date” ticket: Not Allowed
Free baggage allowance: one pc not exceeding 23 kg
Combination of fares: Allowed
Maximum effectiveness: 6 month
Stopover: Allowed
8. «Transfer Promo» (For transfer passengers)
Service Class: Economy
Booking Class: “X”
Ticket refund: Not allowed
Rebooking/revalidate: Not allowed
Issuance of “OW” ticket: Not allowed
Issuance of “Open date” ticket: Not Allowed
Free baggage allowance: one pc not exceeding 23 kg
Combination of fares: Not allowed
Maximum effectiveness: 3 month
Stopover: Not allowed
9. «AZAL Miles VIP CLUB» (for reward tickets of AZAL Miles program)
Service Class: VIP CLUB
Booking Class: “Z”
The points are not refunded after and before departure
Rebooking/revalidate: The members of “Classic” status are allowed to rebook/revalidate the reward tickets. In this case, 50 EUR should be paid for each flight segment
“Classic”, “Silver”, “Gold” and “Platinum” card members of “AZAL Miles” program can rebook/revalidate reward ticket by paying 75 EUR (OW) after departure
Rebooking/revalidate is free of charge for “Platinum”, “Gold” and “Silver” card members before departure
Issuance of “OW” ticket: Allowed
Issuance of “Open date” ticket: Not Allowed
Free baggage allowance: three pcs not exceeding 32 kg
Combination of fares: Allowed
Maximum effectiveness: 1 year
10. «AZAL Miles Business/Comfort» (For reward tickets of AZAL Miles program)
Service Class: Business/Comfort
Booking Class: “A”
The points are not refunded after and before departure
Rebooking/revalidate: The members of “Classic” status are allowed to rebook/revalidate the reward tickets. In this case, 50 EUR should be paid for each flight segment
“Classic”, “Silver”, “Gold” and “Platinum” card members of “AZAL Miles” program can rebook/revalidate reward ticket by paying 75 EUR (OW) after departure
Rebooking/revalidate is free of charge for “Platinum”, “Gold” and “Silver” card members before departure
Issuance of “OW” ticket: Allowed
Issuance of “Open date” ticket: Not Allowed
Free baggage allowance: two pcs not exceeding 32 kg
Combination of fares: Allowed
Maximum effectiveness: 1 year
11. «AZAL Miles Economy» (For reward tickets of AZAL Miles program)
Service Class: Economy
Booking Class: “R”
The points are not refunded after and before departure
Rebooking/revalidate: The members of “Classic” status are allowed to rebook/revalidate the reward tickets. In this case, 50 EUR should be paid for each flight segment
“Classic”, “Silver”, “Gold” and “Platinum” card members of “AZAL Miles” program can rebook/revalidate reward ticket by paying 75 EUR (OW) after departure
Rebooking/revalidate is free of charge for “Platinum”, “Gold” and “Silver” card members before departure
“Issuance of “OW” ticket: Allowed
Issuance of “Open date” ticket: Not Allowed
Free baggage allowance: one pc not exceeding 23 kg
Combination of fares: Allowed
Maximum effectiveness: 1 year
12. «Business Prorate»
Service Class: Business
Booking Class: “Z”
Ticket refund: penalty – 50 EUR
Rebooking/revalidate: penalty – 40 EUR
Issuance of “OW” ticket: Allowed
Issuance of “Open date” ticket: Allowed
Free baggage allowance: two pcs not exceeding 32 kg each
Combination of fares: Allowed
Maximum effectiveness: 1 year
Stopover: Allowed
13. «Economy Prorate»
Service Class: Economy
Booking Class: “H”
Ticket refund:
Before departure – penalty in the amount of 25% of the fare
After departure – penalty in the amount of 50% of the fare
Rebooking/revalidate:
Before departure – penalty 40 EUR
After departure – penalty 80 EUR
Issuance of “OW” ticket: Allowed
Issuance of “Open date” ticket: Not allowed
Free baggage allowance: one pc not exceeding 23 kg each
Combination of fares: Allowed
Maximum effectiveness: 1 year
Stopover: Allowed
Notes:
Ticket refund: unused taxes and fees are refundable
Discounts for Child and Infant: According to all shown above fares, for children from 2-12 ages 25% “CHD” discount applicable. For infants from 0-2 ages 90% “INF” discount applicable
For infants from 0-2 ages traveling with “Classic” and “Flex” fare frees baggage allowance is one PC not exceeding 10 kg each
Taxes and fee: Applying according to published taxes and fees in GDS
"Before departure" (NO-SHOW) A passenger who wishes to rebook or to refund ticket more than 60 minutes before departure is considered as a passenger who has arrived for check-in
“VOID”: The cancelation of ticket is allowed only within three hours from the moment of ticket issuance. In this case, ticket can be cancelled if it is issued more than three hours before departure. Cancellation of tickets with "No Show" status is strictly prohibited as "Void" status. In such cases, only "Refund" is allowed by deducting an appropriate penalty
"After departure" (NO-SHOW) A passenger who wishes to rebook or to refund ticket less than 60 minutes before departure is considered as a passenger who has not arrived for check-in
"Maximum Effectiveness: validity of the ticket. When combining fares with different maximum effectiveness, a longer" maximum effectiveness" will be applied
Ticket refund / Rebooking and Revalidate
In case, if ticket is being by additional payment, Refund and Rebooking/Revalidate of such ticket should be carried out according following rules:
- Rebooking/Revalidating – according to the rules of new rebooked class.
- Ticket refund: After full refund of fare difference paid for “upgrade” procedure, the amount paid for the initial class will be refunded to the passenger by deducting a penalty in accordance with applicable rules
If a ticket is issued based on a combination of two or several classes/brands:
- Rebooking/Revalidating respective rules are applicable according to segment which is under rebooking class/brand:
- Unused Ticket refund: is applicable according to the rules of the lower class/brand in the ticket
- Partially used ticket refund or revalidating rules is applied only to unused/actual flight segment
Class/brand change is not allowed (within the same service class, to a lower class)
Rebooking/Revalidating - shall be completed according to fare rules of available RBD (Reservations/Booking Designator) in GDS (Global Distribution System) and with collection of difference between fare classes
“Rerouting” – is performed by charging difference between fares and charges/fees for new route/direction and a sum in the amount of 50 EUR for each direction (segment) (the brand used in the original ticket should be applied). The difference between the fares is not refundable
When rerouting to different airports in the same city the difference between the class and the fees/charges in Global Distribution System (GDS) should be charged. The difference between the fares is not refundable