Branded fares rules

Exchange and refund is carried out in accordance with the rules and tariffs that were in effect at the time of purchase of the air ticket.

Tickets are returned and exchanged at the place of purchase. To return / exchange air tickets purchased online, please contact customer support by e-mail callcenter@azal.az or through the feedback form on our website.

1. «VIP Club»

Service Class: VIP club

Booking Class: “J” and “Z”

Fare basis: “JRTVC”, “JOWVC”, “ZRTVC or “ZOWVC”.      

Ticket refund:      

Before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

Before departure: the penalty amount of 40 EUR

After departure: not allowed

Issuance of “Open date” ticket: allowed

Free baggage allowance: three pcs not exceeding 32 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Note: the above refund and rebooking rules do not apply to Baku-London and London-Baku flights. Please contact the airline's call center for more information.

 2. «Comfort Club»

Service class: Comfort Club

Booking Class: “W” and “Q”

Fare basis: “WRTCC”, “WOWCC”, “QRTCC” or “QOWCC”

Ticket refund:      

Before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

Before departure: the penalty amount of 40 EUR

After departure: not allowed

Issuance of “Open date” ticket: allowed

Free baggage allowance: two pcs not exceeding 32 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year 

 Note: the above refund and rebooking rules do not apply to Baku-London and London-Baku flights. Please contact the airline's call center for more information.

3. «Business»

Service Class: Business

Booking Class: “C” and “D”

Fare basis: “CRTCP”, “COWCP”, “DRTCP or “DOWCP”.   

Ticket refund:      

Before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

Before departure: the penalty amount of 40 EUR

After departure: not allowed

 Issuance of “Open date” ticket: allowed

Free baggage allowance: two pcs not exceeding 32 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Note: the above refund and rebooking rules do not apply to Baku-London and London-Baku flights. Please contact the airline's call center for more information.

4. «Classic»

Service Class: Economy

Booking Classes: “O”, “T”, “L”, “B”, “N”, “Y”

Fare basis: “RTCL” or “OWCL”

Ticket refund:      

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “Open date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg

Combination of fares: allowed

Maximum effectiveness: 1 year

5. «Flex»

Service Class: Economy

Booking class: “O”, “T”, “L”, “B”, “N”, “Y”

Fare basis: “RTFX” or “OWFX”

Ticket refund:      

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “Open date” ticket: allowed

Free baggage allowance:  one pc of baggage not exceeding 23 kg

Combination of fares: allowed

Maximum Effectiveness: 1 year

6. "Aksiya" (Promo)

Service Class: Economy

Booking Class: “P”

Fare basis: ““POWPR””.     

Ticket refund: not allowed (only unused fees)    

Rebooking/Revalidate: not allowed

Free baggage allowance: one pc. not exceeding 23 kg

Combination of fares: only within "Promo" fare

Maximum effectiveness: withing promo dates

7. «Transfer standard» (For transfer passengers)

Service Class:  Economy

Booking Class: “U”

Ticket refund:

Before departure: penalty charge is 25% of fare amount  

After departure: penalty charge is 50% of fare amount  

Rebooking/revalidate:

Before departure: the penalty amount of 40 EUR

After departure: the penalty amount of 80 EUR

Issuance of “One Way” (OW) ticket: allowed  

Issuance of “Open date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed

8. «Transfer Special» (For transfer passengers)

Service Class: Economy

Booking Class: “V”

Ticket refund:

Before departure: penalty charge is 50% of fare amount 

After departure: not allowed

Rebooking/revalidate:

Before departure: the penalty amount of 50 EUR

After departure: the penalty amount of 100 EUR

Issuance of “One Way” (OW) ticket: not allowed  

Issuance of “Open date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg

Combination of fares: allowed

Maximum effectiveness: 6 months

Stopover: allowed

9. «Transfer Promo» (For transfer passengers)

Service Class: Economy

Booking Class: “X”

Ticket refund: not allowed

Rebooking/revalidate: not allowed

Issuance of “One Way” (OW) ticket: not allowed  

Issuance of “Open date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg

Combination of fares: not allowed

Maximum effectiveness: 3 months

Stopover: Not allowed

10. «AZAL Miles VIP CLUB» (for reward tickets of the “AZAL Miles” program)

Service Class: VIP Club

Booking Class: “E”

Fare basis: “ERTFFP or “EOWFFP”.   

The points are not refunded after and before departure

Rebooking/revalidate: The members with “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be paid for each flight segment

“Classic”, “Gold” and “Platinum” card members of the “AZAL Miles” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.

Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure

Issuance of “OW” ticket: allowed  

Issuance of “Open date” ticket: not allowed

Free baggage allowance: three pcs not exceeding 32 kg

Combination of fares: allowed

Maximum effectiveness: 1 year

11. «AZAL Miles Business» (For reward tickets of the “AZAL Miles” program)

Service Class: Business

Booking Class: “A”

Fare basis: “ARTFFP” or “AOWFFP”.   

Points are not refunded after and before departure

Rebooking/revalidate: The members with the “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be paid for each flight segment

“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.

Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure

Issuance of “OW” ticket: allowed  

Issuance of “Open date” ticket: not allowed

Free baggage allowance: two pcs not exceeding 32 kg

Combination of fares: allowed

Maximum effectiveness: 1 year 

12. «AZAL Miles Comfort» (For reward tickets of “AZAL Miles” program)

Service Class: Comfort club

Booking Class: “I”

Fare basis: “IRTFFP” or “IOWFFP”   

Points are not refunded after and before departure

Rebooking/revalidate: The members with “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be payable for each flight segment

“Classic”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.

Rebooking/revalidate is free of charge for “Platinum” and “Gold” card members before departure

Issuance of “OW” ticket: allowed  

Issuance of “Open date” ticket: not allowed

Free baggage allowance: two pcs not exceeding 32 kg

Combination of fares: allowed

Maximum effectiveness: 1 year 

13. «AZAL Miles Economy» (For reward tickets of the “AZAL Miles” program)

Service Class: Economy

Booking Class: “R”

Fare basis: “RRTFFP” or “ROWFFP”.   

Points are not refunded after and before departure

Rebooking/revalidate: The members with “Classic” status are allowed to rebook/revalidate reward tickets prior to departure. In this case, 50 EUR should be paid for each flight segment

“Classic”, “Silver”, “Gold” and “Platinum” card members of the “AZAL Mile” program can rebook/revalidate reward tickets by paying 75 EUR (OW) after departure.

Rebooking/revalidate is free of charge for “Platinum”, “Gold” and “Silver” card members before departure

Issuance of “OW” ticket: allowed  

Issuance of “Open date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg

Combination of fares: allowed

Maximum effectiveness: 1 year 

14.  «Business Prorate»

Service Class: Business

Booking Class: “D”

Fare basis: “DRTSPA” or “DOWSPA”   

Ticket refund:      

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “Open date” ticket: allowed

Free baggage allowance: two pcs not exceeding 32 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed 

15.  «VIP Club Prorate»

Service Class: VIP Club

Booking Class: “Z”

Fare basis: “ZRTSPA” or “ZOWSPA”   

Ticket refund:      

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “Open date” ticket: allowed

Free baggage allowance: three pcs not exceeding 32 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed 

16.  «Comfort Prorate»

Service Class: Comfort Club

Booking Class: “Q”

Fare basis: “QRTSPA” or “QOWSPA” 

Ticket refund:      

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “Open date” ticket: allowed

Free baggage allowance: two pcs not exceeding 32 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed 

17.  «Economy Prorate»

Service Class: Economy

Booking Class: “H”

Fare basis: “HRTSPA” or “HOWSPA”   

Ticket refund:      

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Rebooking/Revalidate:

1-24 hours before departure: penalty charge is 75% of fare amount  

24-96 hours before departure: penalty charge is 50% of fare amount  

More than 96 hours before departure: the penalty amount of 60 EUR

After departure: not allowed

Issuance of “OW” ticket: allowed  

Issuance of “Open Date” ticket: not allowed

Free baggage allowance: one pc not exceeding 23 kg each

Combination of fares: allowed

Maximum effectiveness: 1 year

Stopover: allowed 

Notes:

Ticket refund: unused taxes and fees are refundable

Discounts for Child and Infant: For all fares shown above, for children aged 2-12 - 25% “CHD” discount is applicable. For infants aged 0-2, 90% “INF” discount is applicable.

For infants aged 0-2 traveling with “Classic” and “Flex” fare, baggage allowance is one pc not exceeding 10 kg.

Taxes and fee: are applied according to taxes and fees published in the GDS.

“Before departure”: a passenger who wishes to rebook or to refund ticket more than 60 minutes before departure is considered a passenger who has arrived for check-in.

“VOID”: Cancelation of a ticket is allowed only within 3 (three) hours from the moment of ticket issuance. Also, it can be cancelled with the “VOID” status if it is issued more than 3 hours before departure. Cancellation with the “VOID” status of “NO SHOW” status tickets is strictly prohibited. In such cases, only “Refund” is allowed by deducting an appropriate penalty.

“After departure” (NO SHOW): a passenger who wishes to rebook or to refund ticket less than 60 minutes before departure is considered a passenger who has not arrived for check-in

“Maximum Effectiveness”: Validity of the ticket. When combining fares with different maximum effectiveness, a longer “maximum effectiveness” is applied.

Ticket refund / Rebooking and Revalidate

 Refund and rebooking penalties are applied to each flight segment in accordance with the fare rules.

If a ticket is changed from one class or brand to a higher class/brand through the "UPGRADE" procedure (with additional payment), the refund/rebooking/revalidate of the ticket must be carried out according to the following rules:

- Rebooking/Revalidating – according to the rules of new rebooked class.

- Ticket refund: after full refund of fare difference paid for the “UPGRADE” procedure, the amount paid for the initial class is refunded to the passenger by deducting a penalty in accordance with the applicable rules of that class.

If a ticket is issued based on combination of two or several classes/brands:

- Rebooking/Revalidating operations are carried out according to the applicable rules of the relevant rebooking classes/brands by segments:

- Unused Ticket refund: is carried out in accordance with the rules applicable to the lower class/brand in the ticket

- Partially used ticket refund or revalidating rules are applied only to unused/actual flight segment

Changing the class/brand level is not allowed (within the same service class to a lower class)

Rebooking/Revalidating is carried out with the deduction of fare difference based on the class/brand available in GDS (Global Distribution System) and corresponding fare rules.

“Rerouting” is performed by charging the difference between the fares for the new route/direction and fees/charges and by charging a fee in the amount of 50 EUR for each direction (segment) (the brand used in the original ticket should be applied). The difference between the fares is not refundable.

When “REROUTING” to the different airports in the same city, the difference between the class and the fees/charges in Global Distribution System (GDS) should be chargeable. The difference between the fares is not refundable.